18 Sep 2017

Effective telesales openers. Clearly the opening of any outbound telesales, telemarketing or business development call is crucial. In the first 8 seconds of the call once through to the decision-maker, they will decide whether they want to engage with you or not. Ensure you ; Sound enthusisastic and bright Know your words Sound natural (and like a human who IS bothered) Whi...

20 Feb 2017

Telesales Telesales is used, as the name suggests for taking a sales order over the telephone, for a product or service. For many organisations, telesales is critical component of their growth strategy, creating a high volume of relatively low value orders. Equally, telesales executives are trained to contact customers at the right time in order to upsell, for example mobile phone packa...

13 Apr 2016

Bar none, the biggest objection a customer ever raises is price. Often they don’t comprehend the value of your solution, therefore concluding that the number you’ve quoted is completely arbitrary, maybe even greed-based. It’s true that today’s customers exist in a climate of global competition; they know how to “Google it,” etc. But information isn’t always knowledge, so they’re not nece...
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